• Store Policy

      Phone Orders:
      We gladly accept orders by phone. However, there is a $4.95 fee for all the phone orders. We offer fast, secure and easy online order processing at www.1weddingsource.com/store for a free of charge.

      Shipping:
      All in stock items are shipped within 5 business days from the date of the order. Currently, we only ship by UPS and UPS MI. Delivery time is between 1 and 5 business days depending on your location. Alaska, Hawaii, Puerto Rico, and Guam may take additional days. We do our best to consolidate the shipments. However, it is possible that you may receive the items in several shipments. Due to the nature of the business, we cannot ship on the same day as the order is placed.

      Shipping outside of continental US is limited to Alaska, Hawaii, Puerto Rico, and Guam. For rates e-mail us at: info@1weddingsource.com. We currently ship to Canada and the customer is responsible for the extra shipping fees and duty.

      For estimate delivery time and international orders (except Canada), please contact us at info@1weddingsource.com or 1-800-240-0594.

      Out of Stock:
      We reserve the right to notify you if the item is out of stock even when it was in stock when the order was placed. In such case, you will be notified of via email or telephone as to when it will become available. If you cannot wait until the item is back in stock and cannot find an item on the site to replace it you will receive a full refund on your order.

      Personalized Items:
      Personalized orders can take additional 3 days to 4 weeks business days for processing before they are shipped. Please enter the personalized lines as you want them to appear on the items. Please refer to the following for personalization options.

      Name: Sarah Or SARAH
      Single Initial: S
      Initials: SJP (First, Middle, Last - Same Letter Size)
      Monogram: SBM (Larger Middle Initial for Last Name Initial)
      Monogram initials can be (Bride's First, Groom's Last, Groom's First) or (First, Last, Middle)

      Payment:
      We accept payments by major credit cards and via PayPal.

      Damages & Discrepancy:
      Although we try to pack each item carefully for shipping, some occasional damage is inevitable. We will issue credit or send you replacements, but please allow enough time to receive the replacements via UPS ground service. We cannot be responsible for any air charges necessary to get you the replacements in time for your event. To save time, please email us digital photos of the damaged pieces to customerservice@1weddingsource.com. We cannot replace damaged pieces on orders shipped outside of the United States. We will issue credit upon receipt of digital photos documenting the damage. All damage or discrepancy claims must be made within 5 days of receiving the merchandise. NO CLAIMS WILL BE ACCEPTED AFTER 5 DAYS.

      Returns:
      We accept return on a majority of our items with return shipping at your expense. We will issue credit upon receipt of the return merchandise. If you are not sure about an item, contact us at info@1weddingsource.com to see if a particular item is returnable before you order. If you are not satisfied with your order and the item is returnable, please inform us within 10 business days of receipt of the shipment and items must be returned to us within 21 days from the date of return authorization issuance. The merchandise must be in the original condition and packaging. Returns are subject to a restocking fee of 10% or $5.00, whichever is higher, and we do not refund phone order fees, shipping costs or RUSH Processing fees. We do NOT accept returns on any personalized orders, sample orders and partial returns on regular orders.

      Please email us at info@1weddingsource.com if you would like to return your order or if you have any questions about our return policies. Orders that are canceled while processing are subject to a 5% administrative charge.
      *Please Note: We do not accept returns on discontinued or clearance items.

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